Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us Monday to Friday from 8am:
  
  • Prince Avenue Surgery - 01702 347947
  • Leigh Road Surgery - 01702 475105

When you get in touch, we’ll ask what you need help with.

We will use the information you provide to enable us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us Monday to Friday from 8am:
  
  • Prince avenue Surgery - 01702 347947
  • Leigh Road Surgery - 01702 475105
• Use our online system (contact surgery if you need more information)
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments are at ten minutes intervals.

One appointment is for one patient and one medical problem only.

If you have multiple medical problems, it will be necessary for you to make a further appointment on a different day. 

You are welcome to express a preference of doctor/nurse to see at your appointment, but please note that this may influence the availability of appointments.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

It is very important that you CANCEL your appointment as soon as possible if you no longer need it so that we can offer this appointment to another patient who needs it.

To cancel your appointment:

• phone us Monday to Friday from 8am:
  
  • Prince avenue Surgery - 01702 347947
  • Leigh Road Surgery - 01702 475105
• use your NHS account (through the NHS website or NHS App)
• using the GP online system (contact surgery if you need more information)
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to see
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

• These are for very ill or housebound patients only.
• The Clinician can see at least six patients in the surgery in the time taken to do one home visit!
• It is better for you to come to the Surgery as many conditions require equipment or monitoring which can only be provided at the surgery.
• Request for visits should be made before 10.00am. Please let the receptionist have full details so that the best arrangement can be made. And booked in with our Home Visit service.
• The clinician may telephone to assess the problem and will decide whether you need a visit. It is at the clinician’s discretion whether a home visit is deemed necessary.