What We Will Do for You:
- Treat you with courtesy, dignity, and respect always
- Treat you as a partner and discuss with you the care and treatment we can provide.
- Provide an appropriate chaperone if required or requested.
- Give you full information on the services we offer.
- Give you the most appropriate care by suitably qualified staff.
- Provide you with emergency care when you need it.
- Refer you to a consultant acceptable to you when your doctor thinks it is necessary or refer you for a second opinion when you and your doctor agree it is needed.
- Keep the contents of your health records confidential. All patients, regardless of age, have the right to confidentiality.
- Deal with complaints promptly and objectively. Our aim would be to produce a positive outcome for all concerned.
What You Can Do for The Practice:
- Please be courteous and polite when dealing with members ofn the practice team.
- Allow time for Clinical and Administration staff to deal with enquiries.
- Keep your appointments and be prompt for your appointment.
- Let us know as early as possible if you cannot come for your appointment.
- Ask if you are unsure about the treatment, we are offering you.
- Use the emergency service only in a genuine emergency.
- Do not request an emergency appointment for a matter that is known not to be urgent.
- Home Visits are for patients who are housebound or unable to attend the Surgery through acute illness that confines them to bed.
- Inform the Practice of changes to your personal details e.g. change of address, name or telephone numbers.
- Request out of hours visits only if or when appropriate and necessary.